FAQ
❓ Frequently Asked Questions
What materials do you use?
We use premium materials including S925 sterling silver, gold-plated finishes, and authentic gemstones like cubic zirconia. All materials are hypoallergenic and safe for sensitive skin.
How long does shipping take?
Standard shipping takes 2-3 business days within the US. International orders may take 7-14 business days. We offer free shipping on orders over $100!
Do you offer returns?
Yes! We offer a 30-day money-back guarantee. If you're not completely satisfied with your purchase, simply return it for a full refund. No questions asked!
How do I care for my jewelry?
To keep your jewelry looking beautiful: Clean gently with a soft cloth, avoid harsh chemicals, store in a dry place, and remove before swimming or showering. We include care instructions with every order.
Are your products hypoallergenic?
Yes! Our S925 sterling silver and gold-plated pieces are hypoallergenic and safe for sensitive skin. We never use nickel or other irritating metals.
Can I customize my jewelry?
Absolutely! We offer custom engraving and personalization on many pieces. Contact us at wsevena@outlook.com to discuss your custom order.
What's your return policy?
We offer a 30-day return window from the date of purchase. Items must be unworn and in original condition. Simply contact us to start the return process.
Do you offer gift wrapping?
Yes! All orders come beautifully packaged. We offer premium gift wrapping for an additional $5. Perfect for special occasions!
How do I track my order?
You'll receive a tracking number via email as soon as your order ships. You can use this to track your package in real-time.
What if I have more questions?
Feel free to reach out! Email us at wsevena@outlook.com or use our contact form. We typically respond within 24 hours.