Refund policy
Return & Refund Policy
We want you to absolutely love your jewelry. If something isn't right with your order, we're here to make it right.
π¦ Returns
We stand behind the quality of every piece we sell. Returns are accepted for the following reasons:
- Damaged item β your order arrived in less than perfect condition
- Defective item β there is a manufacturing or quality issue
- Incorrect item received β you received something different from what you ordered
To be eligible for a return, please contact us within 7 days of delivery.
π« Non-Returnable Items
To keep things fair and transparent, we are unable to accept returns for:
- Change of mind
- Wrong size ordered by the customer
- Personal preference or dissatisfaction unrelated to a defect or error
π° Refunds
Once your return is reviewed and approved, your refund will be:
- Issued to your original payment method
- Processed within 5β10 business days after inspection
We'll keep you updated throughout the process so you always know where things stand.
π Exchanges
We replace items that are defective or damaged only. If you believe your item qualifies for an exchange, please reach out to us as soon as possible so we can resolve it promptly.
πΈ What We'll Need From You
To process any return, refund, or exchange request, please have the following ready:
- β Your order number
- β Clear photos or a short video showing the issue
This helps us resolve your case as quickly and accurately as possible.
π Need Help?
Our support team is ready to assist you. If you have any concerns about your order, don't hesitate to reach out β we're committed to making sure you're taken care of.
Contact Email: W7Ahelp@outlook.com use your order # as Subject Line